Dhananjay Bhave

IT Quality Advisor · Program Executive · Governance & Service Excellence

Pune, Maharashtra, India

At a glance

20+Years
Global Experience

QualityIT Assurance &
Governance

Lean Six SigmaProcess
Improvement

CoEService Delivery &
Operational Excellence

Executive proposition

Bridging technical operations, quality standards, governance and measurable service excellence.

Accomplished IT Quality Advisor and Program Executive with 20+ years of global experience leading IT Quality Assurance, Governance, Service Delivery and Process Optimization. Track record of architecting scalable quality management frameworks, driving Lean Six Sigma efficiencies and establishing Centers of Excellence.

Strategic advisor to global stakeholders on IT service delivery, risk mitigation and software compliance using SEI CMMi, ACE and ISO benchmarks.

Leadership platform

Quality Governance

Framework alignment · delivery management · SDLC quality gates · SEI CMMi · PCMM auditing

Process Improvement

Lean methodologies · Root Cause Analysis · ACE · Six Sigma

Service Delivery

ITIL · SLA/KPI compliance · infrastructure standardization · incident/change management

Risk & Strategy

Predictive risk mitigation · multi-vendor quality audits · pre-sales · RFP contract quality management

Program Leadership

Program management methodologies · global stakeholders · quality parameters · delivery assurance

Operational Excellence

Continuous improvement · Centers of Excellence · standardization · documentation quality

Leadership experience

ServiceNet Technologies: Director / IT Program Quality Advisor, optimizing operations quality and service delivery, defining program-management methodologies and governing continuous-improvement frameworks.
Otis Elevator Co.: Technical Program Manager for Process Quality & Service Excellence, including a 24/7 Service Center of Excellence and global application deployments.
Wipro: Program Manager / Systems Integration Quality Lead for a centralized global data warehouse program spanning 20+ vendors and 130+ global stakeholder sites.
TCS: Associate Consultant / Account & Project Manager, with experience in SDLC quality gates, engineering validation and multi-location deployments.
Sunflag Iron & Steel: Management Trainee - Shift In-Charge, working with automated software operations in steel manufacturing infrastructure.

Selected impact

10+enterprise clients added within 3 years

30%revenue growth within 2 years in a strategic-planning initiative

39%total cost savings on a global data warehouse program

50+engineers managed in global service and deployment environments

Career architecture

2010 – PresentDirector / IT Program Quality Advisor · ServiceNet Technologies Pvt LtdQuality, governance, service delivery and strategic planning

2009 – 2010Technical Program Manager · Otis Elevator Co. – ISRC Pvt LtdProcess Quality & Service Excellence

2006 – 2009Program Manager / Systems Integration Quality Lead · Wipro LtdGlobal program quality and systems integration

1997 – 2006Associate Consultant / Account & Project Manager · Tata Consultancy Services LtdSDLC quality, engineering validation and project leadership

1995 – 1997Management Trainee – Shift In-Charge · Sunflag Iron & Steel Co. LtdAutomated software operations in steel manufacturing

Board & enterprise advisory lens

Quality governance

Quality frameworks, audit readiness, SDLC gates, delivery management and multi-vendor governance.

Risk & compliance

Risk mitigation, software compliance and quality benchmarks including SEI CMMi, ACE and ISO.

Service excellence

ITIL-aligned service delivery, incident/change management and Centers of Excellence.

Process improvement

Lean, Six Sigma, Root Cause Analysis and standardisation for measurable operational improvement.